What if I don’t want to just give away everything that I don’t need? While I’m keen to share my unneeded stuff with others (I just dropped off two bags of clothes at a donation site last week), some things are valuable enough that I’d like to exchange them for a few bucks. Besides, if I sell something of mine to someone, I know that it will actually get reused, perhaps saving one more thing getting manufactured.
I’ve decided to try selling a few things on eBay (I know, I’m probably the last one on the planet to try it). I asked eBay Canada’s Andrea Stairs how best to get starting selling stuff on eBay. Here are her answers:
1. Can I start selling anything on eBay?
eBay is a fun and easy way to sell just about anything. There are hundreds of categories on eBay from antiques to designer clothing to electronics – there’s even a category for “Everything Else.” There are a few restrictions, however, to ensure the safety of buyers and sellers on the site. Before listing an item on eBay, make sure it’s allowed by checking this list and find out if there are specific rules and conditions on how it should be listed.
Selling on eBay is simple – here’s how it works: First you create a seller’s account. Then take some pictures of the item(s) you wish to sell and fill out the online form, entering all the important details about your item, including price, payment methods and shipping costs. After that, it’s a matter of waiting for the bids to roll in (if you choose an auction format). At the end of a successful listing, both you and your buyer will receive an email notification. Once you have confirmation of payment from PayPal, it’s time to ship the item. You can also add the “Buy Now” button to your listing too. This allows you to sell your item at a set price and it allows buyers to purchase the item they want right away instead of waiting for an auction to close.
2. Should I start out by selling a certain type or value of item?
Because eBay is open to the world, there’s a buyer for almost anything you want to sell. Research will help determine the price you should set for an item and how likely it will sell. Use Advanced Search to see other sellers who have sold similar items (called a “closed item search”). How many similar items have been listed in the past month, and have they sold? How much have similar items sold for? Is there a current trend your item capitalizes on?
3. What are the most important things I can do to ensure the buyer is satisfied?
To create an enjoyable buying experience, there are a few things a seller can do:
• Communicate – Respond to buyer emails. eBay buyers are used to confirming item and shipping details with their sellers. You can go a long way to providing great customer service by responding promptly to these questions. Additionally, you can help your buyers by emailing them an invoice once a item has been sold. When communicating with your buyers, it’s important to always be polite and professional.
• Photos – Most buyers want to see a picture before they purchase. So before you list your item, take great photos of it. Consider taking close-ups and multiple views (front, back, side, top) so potential buyers can see all aspects of the item. And, if your item has a flaw, it’s best to display it clearly in your photographs so that buyers can honestly assess your item.
• Feedback – Consider your feedback rating your personal reputation on eBay. If you conduct yourself in a professional, honest and friendly manner, you will be rewarded with high feedback scores, resulting in more sales from repeat and new buyers. Feedback is a two-way street: leave positive feedback for great buyers and you may see them coming back again and again.
• Description – When you include specific information about your item, you make it more attractive to buyers. Include all item attributes including model number, year the item was made, colour, dimensions and, most importantly, the current condition of the item.
• Shipping – Remember to specify shipping charges – you can either list a flat rate by service or you can select Calculated Shipping and let eBay calculate shipping rates for you. The more specific you are about your shipping charges, and other policies, the more confident buyers will be in purchasing from you.
• PayPal – Ninety-nine per cent of items purchased on eBay listed PayPal as a payment option. The majority of buyers from around the world prefer PayPal. As a seller, you save time: Funds can appear in your account right after the item closes; Online tools help you track your payments and quickly ship your goods. PayPal Seller Protection provides coverage in the event of an unauthorized payment or item-not-received claims, chargebacks and reversals.
4. How important are photos and detailed descriptions when selling a product on eBay?
Photos and detailed descriptions are very important in attracting buyers. The saying that “a picture is worth a thousand words” really applies to eBay listings. Thorough descriptions are equally important because they are the first, and sometimes only way, buyers learn about your item.
5. Can I sell homemade items on eBay?
Absolutely! There are thousands of homemade items currently listed on eBay, from clothing and jewelry to recipes, toys and decorative items and more.
6. What kinds of accounts should an individual set up before trying to sell items on eBay?
To sell on eBay, first you must be a registered user. Registration is free and only takes a few minutes. Once you’re a registered member, you can create a seller’s account. To do this you need to verify your identity and select how you will pay your seller fees. To verify your identity, you can either provide credit card information or verify your identity by phone. If you provide a credit card, you can use this credit card to pay your seller fees, or select a different method of payment
Creating a PayPal account not only attracts buyers, but makes it easy to receive payments and pay seller fees. PayPal allows sellers to accept credit card or bank account payments for eBay purchases. PayPal is the safe and easy way for buyers to purchase their items, and it’s especially helpful for international buyers.
7. What newbie mistakes do first-time sellers make, and how can Eco Logic readers avoid those?
There are a few common mistakes new sellers make when they first sell on eBay. To increase interest in your auction, avoid the following:
• Not making use of the item’s title – Most buyers find items on eBay by keyword searching. So, making sure that your listing title has all the keywords related to your item will ensure that you maximize the ‘findability’ of it. Include things like brands, models, colours, and sizes. Don’t bother with adjectives such as ‘new’ or ‘great’, which are rarely used in a search.
• Setting a price too high or too low – If your asking price is too high, you are wasting valuable time and money. Likewise, if your price is too low, you could be leaving money on the table. Do some basic market research, and get a good idea what comparable items sell for.
• Photos – A bad photo can actually be worse than no photo at all. When you photograph your item, be sure to light it properly, and include as many photos as possible to convey the appearance, condition, and size of your item.
• Not thinking internationally – By offering your items to US, and even overseas, bidders, you can dramatically increase your base of potential buyers. And in an auction model, more bidders generally means more profit. Remember, eBay is global.
8. How does one determine a suitable starting bid?
Price is one of the most important elements when it comes to selling on eBay. Generally, lower starting prices (the price at which you would like to start the bidding on your item) attract more buyers and ultimately result in higher final value.
Also important to note is that eBay allows you list your first 100 auction listings for free when your start price is under one dollar (check here for fees). If you haven’t done so already, see what similar items have sold for on eBay. Do this by searching Completed Listings, which can be accessed on the Advanced Search page or in the Search Options box in the left-hand column of the search or browse results page.
9. What goods show up on Green.eBay.com?
According to a recent eBay Canada survey, 47 per cent of Canadians feel there aren’t enough green options where they shop. eBay believes that by pairing consumers with the tools, resources, and knowledge to shop in ways that are better for the planet, we can have a big impact.
Did you know that choosing a previously loved leather handbag saves as much energy as a flight from London to Paris? Green.eBay.com is a new shopping hub designed to help consumers access the millions of green products available on the marketplace. You can find almost anything on Green.eBay.com including gadgets, books, clothing and home décor items.