Customer Account Manager

FULL-TIME HOURLY RATE: $16

JOB DESCRIPTION

Are you looking for an opportunity to turn your knack for great customer service into a rewarding career with an established and stable retail furniture organization? Join our team at Homemakers Furniture! For more than 40 years, we have provided customers throughout Iowa with the largest selection of furniture at the lowest prices. As we continue to grow, we are looking for motivated and personable candidates just like you to serve as a customer account manager.

We offer complete paid training, as well as competitive benefits and plenty of room for professional growth and advancement. If this sounds like the kind of opportunity you’ve been looking for, and if you meet our qualifications, we want to talk with you. Contact us today!

JOB RESPONSIBILITIES

This position serves as a liaison between our customers, all company departments and manufacturers in order to effectively resolve any and all customer issues and to ensure complete customer satisfaction.

Specific duties include:

  • Promptly, professionally and courteously answers phone calls from our customers and maintain a ready status
  • Answer and maintain an acceptable level of calls per hour and maintain an acceptable call time
  • Assist customers, employees and other team members with product knowledge, questions and warranty issues
  • Prioritize duties and manage time to work effectively to handle sensitive and heavy work load
  • Research customer buy history in order to obtain customer and/or product information needed to effectively resolve customer concerns
  • Process, coordinate and schedule furniture deliveries, pick-ups, service calls, part orders, extended warranty claims, returns and exchanges of defective product based on scheduling availability and stock levels
  • Maintain and follow up with customer accounts in a timely manner
  • Maintain a calm, positive, cooperative, professional manner at all times, in stressful situations and in dealing with both customers and Homemakers team members
  • Work at scheduled times, work nights and weekends and overtime as needed
  • Exhibit a motivation to exceed customers’ needs and expectations
  • Perform in an independent, self-starting capacity and assist Customer Relations Manager with a minimum degree of supervision
  • Maintain professional appearance and hygiene in accordance with dress code policies
  • Provide feedback to management regarding efficiencies, safety, and productivity
  • Follow all operational and safety procedures
  • The above responsibilities and additional duties may vary as assigned

JOB REQUIREMENTS

We are looking for a solid, reliable worker with a strong work ethic and a positive, engaging personality. You must be highly organized and detail-oriented while still being able to work effectively in a fast-paced environment. It is also important that you display excellent verbal and written communication skills.

Specific qualifications include:

  • High School Diploma or GED
  • 1-2 years retail and/or customer service experience
  • Attention to detail
  • Strong time management skills
  • Organized
  • Can work independently
  • Ability to multi-task

Physical expectations:

  • Extended sitting at desk and use of computer
  • Occasional standing and bending

Office/Clerical Experience:

  • Typing skills of 35 net wpm
  • Data Entry skills of 60 kpm
  • Basic computer skills
  • Phone etiquette skills
  • Excellent interpersonal and communication skills
  • Strong verbal communication and problem solving skills

Environmental conditions:

  • Will work indoors
  • Conditions may include hot/cold temperatures, dusty surroundings and noisy work environment

Benefits

As a customer account manager at Homemakers Furniture, you will be part of an established company with a 40-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. It’s the kind of place that you can make your career home, and many of our long-time employees have done exactly that. You will find a wide variety of opportunities for development and advancement with us, as well as set schedule options, competitive pay, and a fantastic benefits package.

Here is just some of what we have to offer our full-time employees:

  • Medical, dental, and vision insurance
  • Pre-tax health and dependent care accounts
  • Company-paid life insurance
  • 401(k) with company match (also for part time employees)
  • Profit sharing (also for part-time employees)
  • Short-term disability
  • Employee assistance program
  • Employee discounts (including Nebraska Furniture Mart)
  • Paid time off
  • Paid holidays
  • Closed most major holidays
  • Comprehensive paid training program
  • Advancement opportunities

Build a rewarding, long-term career with us at Homemakers!

APPLY NOW!

Background check and pre-employment drug screen are required.
Homemakers is a tobacco- and drug-free workplace. EOE