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Frequently Asked Questions

GENERAL FAQs:

What are your store hours?

Monday–Friday: 10am - 9pm
Saturday: 10am - 7pm
Sunday: 11am - 6pm
Please note: Holiday hours may vary. We will post any special hours/closings on our website, as well as on social media.

Do you have motorized scooters available for customers with disabilities?

Yes, we have motorized scooters available.

Do you offer financing?

Yes, we offer a financing plan subject to approved credit. With a minimum purchase of $199, we offer a No Interest If Paid in 6 Months Promotional Plan. Minimum monthly payments are required.

What payment methods do you accept for online purchases?

We accept Visa, MasterCard, American Express and Discover, plus the Homemakers/NFM Revolving Charge Account.

What methods of payment do you accept for in-store purchases?

In addition to Visa, MasterCard, American Express, Discover and the Homemakers/NFM Revolving Charge Account, we also accept personal checks, cash, bank cashier's checks and money orders. No starter or temporary checks will be accepted. All checks will be deposited upon receipt. Homemakers will not hold checks.

Can I use my Nebraska Furniture Mart credit card at Homemakers?

Yes, you can also use your Homemakers credit card at Nebraska Furniture Mart.

How do I sign up for a Homemakers/NFM Revolving Charge Account?

You may apply for a Homemakers/NFM Revolving Charge Account today by visiting our Credit Application page.

What is the interest rate on the Homemakers/NFM Revolving Charge card?

The interest rate is 18%.

Do you sell gift cards?

Gift cards, for in-store purchases, are available at the Financing Office. For an online gift, eGift Cards are available here. Either can be purchased in any amount. We do not sell gift cards over the phone.

Do you accept gift cards from Nebraska Furniture Mart?

Yes, we accept gift cards from Nebraska Furniture Mart.

POLICIES:

What’s your return policy?

Merchandise reselection or returns are available on merchandise excluding clearance, special orders, bed products (e.g. mattress, box spring, bed pillows, adjustable bases), and delivery charges. Item(s) must be in its original condition and accompanied by a sales receipt within 10 days of delivery or pick up. All returns are subject to a restocking fee. Additional delivery charges will be applied to any reselection or returns that require the delivery service.
Refunds will be processed timely (excluding "AS IS" products, special orders and delivery charges) upon return of the merchandise to Homemakers. All refunds are issued via Homemakers check by our corporate office. Refunds of payments made by check will be made no sooner than 10 working days due to bank delays. Refunds of payments via Bank Credit Cards and Bank Debit Cards will be credited to the card used for payment.
Cancellation of a special order by the buyer will result in the forfeiture of the 25% deposit of down payment made.

If I purchased something at Nebraska Furniture Mart, can I return it to Homemakers or call them for service?

No, you will need to contact the store where you originally purchased the merchandise. Though Homemakers is a part of the Nebraska Furniture Mart organization, both stores operate as separate companies.

I recently purchased an item that’s now been discounted. Can I get a refund for the difference in price?

If your merchandise is placed on sale within 30 days of your Homemakers purchase, Homemakers will gladly honor the sale price by issuing an in-store credit for the price difference. This guarantee cannot be combined with other offers and does not include clearance or Clearance Center pricing.

I recently purchased an item from your store, and I just found the same model at a different store for a lower price. Can I get a refund for the difference?

In the unlikely event you find the exact same merchandise advertised or displayed for less at a local authorized Iowa dealer within 30 days of your Homemakers purchase, just bring in written proof. Upon verification, we will gladly issue you, as a valued customer, an in-store credit for 110% of the price difference. This guarantee does not apply to special financing, bonus offers, rebates, limited quantity offers, clearance, closeout or out of the box merchandise, special orders, internet ads, accessories or lamps.

Can I get a copy of a receipt from a previous in-store purchase?

We can send receipts dating back to May 2012. Please contact us to request an emailed receipt.

Do you offer layaway?

Yes, on in-store purchases only, with a minimum purchase of $199. Please see terms and conditions here.

SITE INFORMATION:

How do I purchase a gift card online?

We have eGift Cards available for purchase here. This is not a physical Gift Card. The certificate number and PIN will be emailed to the recipient.

I’ve forgotten my password. What do I do?

You can retrieve your password here.

SERVICES:

Do you offer any design services?

Yes, we have a knowledgeable team of Design Consultants on staff to solve all your design dilemmas. Stop in to learn more about what we can do for you!

Whom do I call with warranty issues?

Call Customer Service (515-727-1371) with any warranty issues. The hours for Customer Service are:
Monday–Friday: 10am - 9pm
Saturday: 10am - 7pm
Sunday: 11am - 6pm
Please note: Holiday hours may vary. We will post any special hours/closings on our website, as well as on social media.

What if the warranty has expired?

Call Customer Service (515-727-1371) and they will try to help with your problem. If the merchandise is damaged, we can set up a service call. Issues outside of warranty will be charged a service call fee as well as charged for parts and labor. Please call Customer Service for details.

I can't find my warranty paperwork. Do you keep those records?

Please call Customer Service (515-727-1371). Without your original receipt, we can find sales information for up to five years after date of purchase.

DELIVERY, PICKUPS & SHIPPING:

Do we need to call ahead if we want to pick up our furniture?

There is no need to call ahead when picking up your furniture. When you receive notification that the furniture has arrived, bring your receipt and a photo I.D. to the Pick Ups department located on the backside of our facility.

What are the hours of your Pick Ups department?

Pick Ups is open during regular store hours:
Monday–Friday: 10am - 9pm
Saturday: 10am - 7pm
Sunday: 11am - 6pm
Please note: Holiday hours may vary. We will post any special hours/closings on our website, as well as on social media.

Is a photo I.D. required to pick up my furniture?

Yes, a photo I.D. is required to pick up furniture.

When will I be contacted regarding my timeframe for delivery?

We will contact you 2-3 days prior to your delivery to set up a two-hour window.

Can I change my delivery timeframe?

We route our trucks in the most fuel-efficient way possible, so unfortunately, we cannot take requests. If this time no longer works for you, please contact us as soon as possible to reschedule.

What happens if we get our furniture home and there is something wrong?

Product must be inspected upon delivery. Alert the driver about any damage and note it on the delivery checklist you will be asked to fill out or contact our Customer Service (515-727-1371) department immediately.

Will my merchandise be assembled?

The Pick Ups department does not assemble or disassemble merchandise. This information should be on the furniture in the showroom. Delivered merchandise is assembled, excluding customer assembly products. Customer assembly products include, but are not limited to, the following:
  • Metal day beds
  • Sauder products
  • Metal bunk beds
  • Area rugs, pads
  • Mattress pads
  • Some Coaster Furniture products
  • Wall-hung mirrors, art
  • Fire pit installation
  • Futons and Klik Klaks
Customer assembly products may vary, so we will do our best to indicate when assembly is required.

Will the delivery personnel pull their truck into my driveway?

Our delivery personnel will never park on your personal property unless you have authorized it.

Will the delivery personnel bring the furniture into my home?

If you have chosen our in-home delivery service, our delivery personnel will bring your new furniture into your home. Please note that our other delivery options do not include this service.

Will the drivers move pre-existing furniture in my house?

No, due to liability issues, drivers cannot move your existing furniture. This must be done prior to delivery.

Can the delivery personnel remove my old furniture?

We do not provide this service. We will, however, remove your old mattress and box spring if we are delivering a new set.

Will the delivery personnel remove their shoes before entering my home?

For safety reasons, our delivery personnel are not permitted to remove their shoes.

What do you charge for delivery?

Delivery charges are contingent upon the shipping address and shipment weight. Your delivery charges will be calculated during checkout.

Do I need to be home for the delivery?

We do not require you to be home for the delivery, however, please arrange for someone over the age of 18 to be present at the time of delivery.
If this is not possible, you may leave a note on your door giving our delivery personnel permission to deliver your order. Please also include delivery instructions in your note, e.g., where the new furniture needs to be placed, etc.
If no one is home and you have not left a note on your door, your order will be returned to our facility. We will contact you to arrange a new delivery date.

What if I need to change my delivery date?

Please call us at 1-888-818-7283, ext. 5003 or 515-727-1370.
Please note: we require at least three days’ notice to reschedule as furniture will be prepped and loaded after that time.

How can I be sure my furniture isn’t too large for my home?

Before placing an order, it’s crucial to measure the dimensions of the room, as well as any doorways, stairways, hallways and other access points, to ensure that the furniture will fit.
Please note: in some difficult situations, you may be asked to sign a waiver releasing the delivery personnel from responsibility for any damages to merchandise and/or property.

SECURITY:

Is this site secure? How?

Yes, this site has been secured using SSL (Secure Sockets Layer), which encrypts the connection between your browser and our server, allowing information to be transmitted safely.

I’m having trouble viewing an image. What do I do?

Please contact us regarding any image issues you may have.

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Please make sure you have the most recent version of your browser. You may also clear your browser’s cache. Instructions on that can be found here.

Do you have a question that’s not here? Please contact us for further assistance.