What kind of items are repairable or covered?

Most companies offer a 1-year warranty covering manufacturing (MFG) defects only. If the issue falls within this timeframe and is due to a MFG defect, the cost of parts and labor is covered. Some companies provide a limited lifetime warranty, covering the cost of parts but not labor. Certain companies extend warranties for cores and mechanical issues, ranging from 3 to 5 years. For more detailed information, customer service or sales managers can assist.

Examples of MFG Issues:

• Fabric separation
• Seam failure
• Premature core breakdown
• Malfunctioning mechanisms due to MFG defects
• Electrical malfunctions due to MFG defects
• Season splits in wood
• Warping of wood parts
• Frame damage due to MFG defects

Are there any exclusions by brand or category?

We do not offer warranty on AS-IS clearance merchandise. These items are all sold AS-IS with no returns or warranty. Additionally, some companies or certain products may require the customer contact the manufacturer directly for warranty service issues related to MFG defects. Customer service can provide more information regarding these specifics. For instance, Sauder is a brand that requires direct contact for any service issues or parts.

Examples not covered by MFG Issues:

• Abnormal use (e.g., jumping on the product)
• Accidental damage (e.g., by people, tools, crayons, pens, pencils, markers, animals, piling of fabric)
• Environmental damage (e.g., weather, moisture, heat, chemicals, fire, direct sunlight)
• For added protection, a furniture protection plan can be purchased, which covers some of these non-MFG defect issues

Are there any costs associated with repairs?

We offer out-of-warranty inspections and repairs. If you request in-home service, we will charge an hourly rate of $80. We will prorate this down to a quarter of an hour or $20 per 15 minutes. Our shop rate is the same hourly rate of $80, but you won't incur a trip fee if you bring the merchandise to us.

If your out-of-warranty product needs to be picked up by our in-home delivery team for shop repair, you will also be responsible for pickup and delivery fees.

Repair Costs for Out-of-Warranty Inspections & Repairs

• Trip fee starts at $45 and varies based on your ZIP Code
• Hourly rate is $80, but it is prorated to $20 per 15 minutes
• Shop hourly rate is $80, with no trip fee if you bring us the merchandise yourself
• Pickup and delivery fees apply if the product is picked up for shop repair

What is the expected wait time for repairs?

For those residing within the Des Moines metro area, we aim to provide an open service date within 3–7 days. If you live outside the Des Moines metro area, expect an open service date within 3–14 days, with an average of 3–8 days for all service zones in Iowa.

If parts are required, the expected arrival time at our warehouse typically averages 2–4 weeks. Please note that some vendors may take 6–8 weeks.

What is your service coverage for furniture repairs?

In-State Coverage

We service 90% of Iowa with our own service team. For the remaining 10%, we partner with a contract company that handles all types of furniture. This company typically operates with a 3–14 day service call window.

Out-of-State Coverage

All out-of-state services are outsourced to a 3rd-party company. 98% of the out-of-state service calls are handled by Furniture Solutions Network, and we have collaborated with this company for over 20 years.

How are furniture repairs completed?

In-Home Repairs (Minor Repairs)

• Minor wood and leather touch-ups
• Hand-sewing seams
• Replacing mechanical and electrical parts
• Replacing upholstery covers and cores

Shop Repairs (Major Repairs)

• Major and complex repairs that require 3 hours or more
• Dropped-off products are processed through an oven before inspection/repair
• Usually completed within 4 working days (shop is closed Sundays and Mondays)