What should I do if my product arrives damaged or defective?

If an item you receive arrives damaged or defective, it's important to get in contact with our Service Department as soon as possible. Email us at contactus@homemakers.com, call us at 1-888-967-7467 or (515) 276-2772, or live chat with us during our regular business hours.

Immediate Steps to Take

• Contact our Customer Service Department as soon as possible
• Take pictures of the damage and provide helpful information
• If possible, take pictures of any box labels or tags that were delivered with your item

Our friendly and experienced customer service managers are here to help resolve your issue quickly and efficiently.

What if my product is damaged outside of my service warranty and are there any costs associated?

We offer out-of-warranty inspections and repairs. If you request in-home service, we will charge an hourly rate of $80. We will prorate this down to a quarter of an hour or $20 per 15 minutes. Our shop rate is the same hourly rate of $80, but you won't incur a trip fee if you bring the merchandise to us.

If your out-of-warranty product needs to be picked up by our in-home delivery team for shop repair, you will also be responsible for pickup and delivery fees.

Repair Costs for Out-of-Warranty Inspections & Repairs

• Trip fee starts at $45 and varies based on your ZIP Code
• Hourly rate is $80, but it is prorated to $20 per 15 minutes
• Shop hourly rate is $80, with no trip fee if you bring us the merchandise yourself
• Pickup and delivery fees apply if the product is picked up for shop repair