Refunds will be processed in a timely manner once your merchandise arrives back at Homemakers. Please note, your refund can take up to 7 business days to show on your credit card (excluding clearance, “AS IS” products, custom orders, bed products (mattresses, bed pillows, mattress protectors), Sauder products, and delivery/shipping charges).

Refunds are processed in the same manner as the payment was received, except for cash and gift cards.

• Cash payments will be refunded via corporate check.
• Gift card payments will be refunded via a new gift card for the amount being refunded.

Iowa: The cost for pickup is $149.99.

Out-of-State: A 35% restocking fee plus return delivery charges will be deducted from your refund. Your refund will be processed once your items arrive back at our facility. On average, this takes 15-30 days after the return is picked up from your home.

We can pick up your returned items. When you contact us, we will work with you to set up a pickup date.

Are you exchanging the item or buying something new and having it shipped? We will try to coordinate the shipping/delivery dates so we can pick up your return and drop off your new item on the same day!

Iowa: The cost for picking up your return is $149.99.

Outside Iowa: If your item was taken or shipped outside the state of Iowa, Homemakers will contract with a 3rd party shipping company for pickup and return. Please have the item unassembled and prepped for return shipping preferably in the original packaging. In addition to the 35% restock fee, return shipping charges will also apply. Minimum shipping charge: $249.00

In-Store Clearance and “AS IS” sales are final. NO refunds. NO returns. NO guarantees. NO exchanges.

No returns or exchanges on pillows, sheets, or mattress protectors.

No returns or exchanges on Sauder products. Contact Sauder directly regarding any missing or broken parts.

Online clearance items are new-in-box directly from the manufacturer. Therefore you can return online clearance items.

Returns or cancellations of custom orders are subject to restocking fees and the forfeiture of any deposit or down payment made.

Our 120-Night Comfort Guarantee is valid on all mattresses when purchased with a Homemakers mattress protector/pad. Mattresses purchased without a Homemakers mattress protector/pad are final sale, with no returns. Mattresses shipped or taken outside the state of Iowa do not qualify for the 120-night guarantee. 

Within 120 days of receiving your mattress, you are entitled to a one-time reselection with a $69.99 restocking fee. Stains and/or soiling void the Homemakers 120-Night Comfort Guarantee and manufacturer warranty, no returns or exchanges will be allowed. Mattress protector/pads are final sale and cannot be returned or exchanged. Adjustable bases can be returned or exchanged within 30 days. 

Regular delivery fees will apply to all delivered exchanges, returns, and comfort guarantees. Delivery fees are non-refundable. Reselections at a lower price than original purchase will be refunded the difference. 

Miscellaneous Charges & Details 

• Delivery fees are non-refundable. Reselections at a lower price than original purchase will be refunded the difference. 
• Any free product or reward card included with mattress purchase will be deducted from any credit if reselected product does not qualify. 
• Extended financing terms on specialty beds will be void when reselecting another brand that does not qualify. 
• 120-Night Comfort Guarantee excludes mattresses purchased without a Homemakers mattress protector/pad, clearance mattresses, custom orders, floor models, pillows, sheets, and mattress protector/pads. 
• Adjustable bases can be returned or exchanged within 30 days. 
• Mattress returns outside of this policy are subject to additional restocking fees or denial of return.

Have a question about your product's warranty? Learn more about warranties