Customer Service

Sunday, Christmas Eve 12/24
11am – 2pm

Monday, Christmas Day 12/25
Closed

Sunday, New Year's Eve 12/31
11am – 5pm

Monday, New Year's Day 1/1
11am – 6pm

Monday: 10am – 8pm

Tues - Wed - Thurs: 10am – 7pm

Friday: 10am – 8pm

Saturday: 10am – 7pm

Sunday: 11am – 6pm

Please note: Holiday hours may vary. We will post any special hours/closings on our website footer, as well as on social media.

Yes, we have motorized scooters available.

Our products are always brand new. We built our business based on high volume and low prices, which is why you'll find our products priced much lower than other leading retailers.

Yes, we offer financing plans subject to approved credit. Minimum purchase and minimum monthly payments are required.

We accept Visa, MasterCard, American Express, and Discover, plus the Homemakers/NFM Revolving Charge Account. We also accept PayPal.

In addition to Visa, MasterCard, American Express, Discover, Affirm and the Homemakers/NFM Revolving Charge Account, we also accept personal checks, cash, bank cashier's checks, and money orders. No starter or temporary checks will be accepted. All checks will be deposited upon receipt. Homemakers will not hold checks.

Yes, you can use your Nebraska Furniture Mart credit card at Homemakers.

You may apply for a Homemakers/NFM Revolving Charge Account today by visiting our Credit Application page.

The interest rate is 18%.

Gift cards can be purchased in-store at the Financing Office or online here. If purchasing a gift card online, you can expect to receive a physical gift card in the mail in 3-5 business days. Gift cards can be redeemed in-store and online and can be purchased in any amount. We do not sell gift cards over the phone.

Yes, we accept gift cards from Nebraska Furniture Mart.

Online orders paid by a credit card may take 5-10 business days to appear back on your account. If you don’t see your refund in 10 business days, please contact us.

Please note that refunds are currently taking 3 weeks.

Merchandise reselection or returns are available on merchandise excluding clearance, special orders, bed products (e.g. mattress, box spring, bed pillows, adjustable bases), and shipping/delivery charges.

Item(s) must be in its original condition and accompanied by a sales receipt within 30 days of delivery or pick up (10 days for rugs and accessories). All returns are subject to a restocking fee.

Additional shipping/delivery charges will be applied to any reselection or returns that require the delivery service. Refunds will be processed timely (excluding "AS IS" products, special orders, and delivery/shipping charges) upon return of the merchandise to Homemakers.

All refunds are issued via Homemakers check by our corporate office. Refunds of payments made by check will be made no sooner than 10 working days due to bank delays. Refunds of payments via Bank Credit Cards will be credited to the card used for payment. Cancellation of a special order by the buyer will result in the forfeiture of the 25% deposit of down payment made.

Please note that refunds are currently taking 3 weeks.

Learn More About Our Return Policy

Yes! They are subject to restocking fees if canceled or returned. Custom orders require a 25% nonrefundable deposit at the time of order. Within 30 days (10 days for rugs and accessories) custom orders can be returned.

No, you will need to contact the store where you originally purchased the merchandise. Though Homemakers is a part of the Nebraska Furniture Mart organization, both stores operate as separate companies.

If your merchandise is placed on sale within 30 days of your Homemakers purchase, Homemakers will gladly honor the sale price by issuing an in-store credit for the price difference. This guarantee cannot be combined with other offers and does not include clearance or Clearance Center pricing.

In the unlikely event you find the exact same merchandise advertised or displayed for less at a local authorized Iowa dealer within 30 days of your Homemakers purchase, just bring in written proof. Upon verification, we will gladly issue you, as a valued customer, an in-store credit for 110% of the price difference. This guarantee does not apply to special financing, bonus offers, rebates, limited quantity offers, clearance, closeout or out of the box merchandise, special orders, internet ads, accessories, or lamps.

We can send receipts dating back to May 2012. Please contact us to request an emailed receipt.

Yes, on in-store purchases only and with a minimum purchase of $199. Please see terms and conditions here.

We have gift cards available for purchase here. Once you purchase, you can expect to receive a physical gift card in the mail in 3-5 business days. Currently, we’re unable to send eGift Cards electronically.

You can retrieve your password here by following the steps after clicking Forgot Password.

Please contact us with any warranty issues. The hours for Customer Service are:

Monday–Friday: 11am - 8pm

Saturday: 10am - 7pm

Sunday: 11am - 6pm

Please note: Holiday hours may vary. We will post any special hours/closings on our website, as well as on social media.

Please contact us and our customer service specialists will help with your problem. If the merchandise is damaged, we can set up a service call. Issues outside of warranty will be charged a service call fee as well as charged for parts and labor. Please call Customer Service for details.

Please contact us. Without your original receipt, we can find sales information for up to five years after the date of purchase.

For fabric, leather, dining, outdoor furniture, billiard tables, and area rugs:

Any stain or damage must be reported to Guardsman within 30 business days of the date that the stain or damage occurred. Notify Guardsman by calling (800) 253-3957, or by filing a Service Request at guardsman.com.

Learn more about Guardsman here.

For adjustable bases:

You must report any mechanical or structural failure of component parts of your bed for which you seek coverage under this Protection Plan, to Guardsman within 30 business days of the date that such mechanical or structural failure occurred. Notify Guardsman by calling (800) 253-3957, or by filing a Service Request at guardsman.com.

There is no need to call ahead when picking up your furniture. When you receive notification that the furniture has arrived, bring your receipt and a photo I.D. to the Pick Ups department located on the backside of our facility.

Pick Ups is open during regular store hours:

Monday–Friday: 11am - 8pm

Saturday: 10am - 7pm

Sunday: 11am - 6pm

Please note: Holiday hours may vary. We will post any special hours/closings on our website, as well as on social media.

Yes, a photo ID is required to pick up your furniture.

For Iowa in-home delivery, we will contact you 2-3 days prior to your delivery to set up a two-hour window. If you are in Iowa and have chosen standard shipping, we will contact you the evening prior with your shipping time window. 

We route our trucks in the most fuel-efficient way possible, so unfortunately, we cannot take requests. If this time no longer works for you, please contact us as soon as possible to reschedule.

Product(s) must be inspected upon delivery. Alert the driver about any damage and note it on the delivery checklist you will be asked to fill out or contact our Customer Service department immediately.

Products that are picked up, express shipped, or room of choice out of state shipped will not receive assembly. Assembly is only included for in-state, in-home deliveries, with the exception of some products labeled as customer assembly required. Customer assembly required products include, but are not limited to, the following:

• • Metal day beds




• • Sauder products




• • Metal bunk beds




• • Area rugs, pads




• • Mattress pads




• • Some Coaster Furniture products




• • Wall-hung mirrors, art




• • Firepit installation




• • Futons and Klik Klaks


 

Customer assembly products may vary, so we will do our best to indicate when assembly is required.

Our delivery personnel will never park on your personal property unless you have authorized it.

If you have chosen our in-home delivery service, our delivery personnel will bring your new furniture into your home. Please note that our other delivery options do not include this service.

No, due to liability issues drivers cannot move your existing furniture. This must be done prior to delivery.

We do not provide this service. We will, however, remove your old mattress and box spring if we are delivering a new set and you have chosen the option prior to checkout.

Please note: Our delivery personnel reserve the right to refuse mattress removal if the mattress is determined to be unsanitary.

For the protection of your home and the safety of our employees, our delivery personnel are to wear shoes without shoe coverings at all times.

Delivery charges are contingent upon the shipping address and shipment weight. Your delivery charges will be calculated during checkout.

We require someone over the age of 18 to be present at the time of delivery. If nobody is present, we will contact you to arrange a new delivery date.

Please contact us as soon as possible to change your delivery date.

Please note: we require at least three days’ notice to reschedule as furniture will be prepped and loaded after that time.

Before placing an order, it’s crucial to measure the dimensions of the room, as well as any doorways, stairways, hallways, and other access points, to ensure that the furniture will fit.

Please note: in some difficult situations, you may be asked to sign a waiver releasing the delivery personnel from responsibility for any damages to merchandise and/or property.

Yes, this site has been secured using TLS (Transport Layer Security), which encrypts the connection between your browser and our server, allowing information to be transmitted safely.

Please contact us regarding any image issues you may have.

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