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Customer Service

Customer Service

Your satisfaction is very important to us. Whether you are exploring our expansive showroom or shopping online, we want to provide both an enjoyable buying experience and superior customer service from start to finish. Whatever your inquiry is, we are here to assist you in any way we can.

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Contact Us

To contact our customer service department, please call 1-888-967-SHOP (7467). You can also chat live with a customer service agent in the lower right-hand corner of your screen.

Contact Us Today!



You have questions and we have answers! If you have questions about the site, store, delivery, security, policies, NFM credit and more, head to our FAQ page.

View Our FAQs

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At Homemakers, we make returns easy. Learn the process and policies in making a return, or contact our customer service department to help you with the next steps!

Learn More About Our Return Policy

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Shipping and Delivery

Learn more about our shipping and home delivery options. We can also load your items into your vehicle at our Urbandale showroom!

See Our Shipping and Delivery Options

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In-Store Pickup

Picking up your order? We have a 27-lane pick up area so it’s easy and convenient! We’ll let you know when it’s ready and ask you to have your ID and receipt ready.

Learn More About In-Store Pickup

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Payment Methods

View our full list of payment methods at Homemakers for more information on purchasing your perfect home addition.

View All Payment Methods