Customer Service

Your satisfaction is very important to us. Whether you are exploring our expansive showroom or shopping online, we want to provide both an enjoyable buying experience and superior customer service from start to finish. Whatever your inquiry is, we are here to assist you in any way we can.

Contact Us

To contact our customer service department, please call (515) 727-1371 or call toll free (888) 818-7283. You can also reach us via email at, or chat live with a customer service agent.

Return Policy

We make furniture returns easy. Where should you start? Live chat, call us or send us an email. Our trained customer service agents will make this process easy for you! More about our Return Policy.

Warranty Information

We stand behind our products with professional service and stated warranties. Transportation and labor fees will be provided at no charge for one year from the date of purchase. More about Homemakers' Warranty Guarantees.

Guardsman Furniture Protection Plans

For further protection, an optional five-year protection plan is available at the time of purchase. Guardsman gives you peace of mind that your new furniture investment is protected against life’s little accidents, like stains and tears. More about Guardsman Furniture Protection.

Our Guarantees

We offer the best prices around and unbeatable guarantees to make sure you get the most for your money. We even offer an amazing 180-Night Sleep Guarantee for your new mattress. More about our Guarantees.

Customer Service Hours

Monday–Friday: 10am - 9pm
Saturday: 10am - 7pm
Sunday: 11am - 6pm
Please note: Holiday hours may vary.
We will post any special hours/closings on our website, as well as on social media.