Help Center

Monday: 10am – 7pm
Tuesday: 10am – 7pm
Wednesday: 10am – 7pm
Thursday: 10am – 7pm
Friday: 10am – 8pm
Saturday: 10am – 7pm
Sunday: 11am – 6pm

Please note: Holiday hours may vary. We will post any special hours/closings on our website footer and social media.

Our products are always brand new. We built our business based on high volume and low prices, which is why you'll find our products priced much lower and more affordable than other leading retailers.

Yes, we have motorized scooters available.

Yes, we offer Credit & Everyday Long-Term Financing plans subject to credit approval. Minimum purchase and minimum monthly payments are required.

We accept Visa, MasterCard, American Express, and Discover cards. To finance your order, you can use our Homemakers/Nebraska Furniture Mart Revolving Credit account or finance with Affirm.

We offer other ways to pay using PayPal.

In addition to Visa, MasterCard, American Express, Discover, Affirm and the Homemakers/NFM Revolving Charge Account, we also accept personal checks, cash, bank cashier's checks, and money orders. No starter or temporary checks will be accepted. All checks will be deposited upon receipt. Homemakers will not hold checks.

Google Pay and Apple Pay are also accepted for in-store purchases.

Yes, you can use your Nebraska Furniture Mart Credit Card at Homemakers.

You may apply for a Homemakers/NFM Credit Account today by visiting NFM.com/credit-services/ directly or viewing more information on our Credit & Financing page.

You must create an account with Nebraska Furniture Mart to continue applying online. If you prefer to apply in-person, you are welcome to apply in Homemakers at our Financing Office! Your new account, if approved, can be used to make purchases at both Homemakers and Nebraska Furniture Mart.

The interest rate for the Homemakers/Nebraska Furniture Mart card is 18%.

Gift cards can be purchased in-store at the Financing Office or online. When purchasing a gift card online, you can expect to receive a physical gift card in the mail in 3-5 business days. Gift cards can be redeemed in-store and online and can be purchased in any amount. We do not sell gift cards over the phone.

Yes, we accept gift cards from Nebraska Furniture Mart in-store only. You must have the physical card with you to give to us as a form of payment.

Online orders paid by a credit card may take 5-10 business days to appear back on your account. If you don’t see your refund in 10 business days, please contact us.

Please note: Refunds can take up to 3 weeks.

Merchandise reselection or returns are available on merchandise excluding clearance, special orders, bed products (e.g. mattress, box spring, bed pillows, adjustable bases), and shipping/delivery charges.

Item(s) must be in its original condition and accompanied by a sales receipt within 30 days of delivery or pick up (10 days for rugs and accessories). All returns are subject to a restocking fee.

Additional shipping/delivery charges will be applied to any reselection or returns that require the delivery service. Refunds will be processed timely (excluding "AS IS" products, special orders, and delivery/shipping charges) upon return of the merchandise to Homemakers.

All refunds are issued via Homemakers check by our corporate office. Refunds of payments made by check will be made no sooner than 10 business days due to bank delays. Refunds of payments via Bank Credit Cards will be credited to the card used for payment. Cancellation of a special order by the buyer will result in the forfeiture of the 25% deposit of down payment made.

Please note: Refunds can take up to 3 weeks.

See Our Return Policy

Yes! Although, special/custom orders are subject to restocking fees if cancelled or returned. Custom orders require a 25% nonrefundable deposit at the time of order. Custom orders can be returned within 30 days (10 days for rugs and accessories).

No, you will need to contact the store where you originally purchased the merchandise. Though Homemakers is a part of Nebraska Furniture Mart, both stores operate as separate companies.

If your merchandise is placed on sale within 30 days of your Homemakers purchase, Homemakers will gladly honor the sale price by issuing an in-store credit for the price difference. This guarantee cannot be combined with other offers and does not include clearance or Clearance Center pricing.

Enjoy our Low-Price Guarantee! Within 30 days of receiving or picking up your Homemakers purchase, in the unlikely event you find the exact same merchandise advertised or displayed as currently in stock for less at an authorized dealer, just bring in written proof. A Homemakers sales manager will verify the accuracy/legitimacy of the price, taking into account variables including, but not limited to, promotional pricing, applicable sales tax, delivery charges and shipping time. Upon verification, we will gladly issue a refund for 100% of the price difference to the original form of payment. This guarantee does not apply to special financing, bonus offers, rebates, limited quantity offers, clearance, closeout or out-of-the-box merchandise or custom orders, one-time promotions, seasonal sales, bundle sales, or discounts based on membership or subscription programs.

We can send receipts dating back to May 2012. Please contact us to request an emailed receipt.

Yes, we offer layaway on in-store purchases only and with a minimum purchase of $199. Please see terms and conditions here.

We have gift cards available for purchase here. Once you purchase, you can expect to receive a physical gift card in the mail in 3-5 business days. Currently, we’re unable to send gift cards electronically.

Please visit the Sign In page, then follow the steps after clicking or tapping the "Forgot Password?" link.

Please contact us regarding any warranty issues. Our customer service hours are listed below:

Monday: 10am – 7pm
Tuesday: 10am – 7pm
Wednesday: 10am – 7pm
Thursday: 10am – 7pm
Friday: 10am – 8pm
Saturday: 11am – 7pm
Sunday: 10am – 6pm

Please note: Holiday hours may vary. We will post any special hours/closings on our website, as well as on social media.

Please contact us and our customer service specialists will help with your problem. If the merchandise is damaged, we can set up a service call. Issues outside of warranty will be charged a service call fee as well as charged for parts and labor. Please call our customer service team for all details at (515) 276-2772.

Please contact us. Without your original receipt, we can find sales information for up to five years after the date of purchase.

Yes, our Design Studio services are 100% free.

There is no need to call ahead when picking up your furniture. When you receive notification that the furniture has arrived, bring your receipt and any ID to the Pickup Department located on the backside of our facility coming in from the Douglas Ave entrance.

Pickup is open during regular store hours:

Monday: 10am – 7pm
Tuesday: 10am – 7pm
Wednesday: 10am – 7pm
Thursday: 10am – 7pm
Friday: 10am – 8pm
Saturday: 10am – 7pm
Sunday: 11am – 6pm

Please note: Holiday hours may vary. We will post any special hours/closings on our website, as well as on social media.

If you are a resident in Iowa, you will not need to provide your driver's license.

If you live outside of Iowa or have a non-Iowa license plate, you will need to provide your driver's license or some form of ID at the time of pickup.

For Iowa in-home delivery, we will contact you 2-3 days prior to your delivery to set up a two-hour window. If you are in Iowa and have chosen Curbside Delivery, we will contact you the evening prior with your delivery time window. 

We route our trucks in the most fuel-efficient way possible, so unfortunately, we cannot take requests. If this time no longer works for you, please contact us as soon as possible to reschedule.

Product(s) must be inspected upon delivery. Alert the driver about any damage and note it on the delivery checklist you will be asked to fill out, or contact Customer Service immediately.

Products that are picked up, delivered through Curbside Delivery, or shipped out-of-state will not be assembled. Assembly is only included for In-Home Deliveries in Iowa, with the exception of a few products labeled as Customer Assembly Required. Customer Assembly Required products include, but are not limited to, the following:

• Metal day beds

• Sauder products

• Metal bunk beds

• Area rugs, pads

• Mattress pads

• Some Coaster Furniture products

• Wall-hung mirrors, art

• Firepit installation

• Futons and Klik Klaks

Customer assembly products may vary, so we will do our best to indicate when assembly is required.

Our delivery personnel will never park on your personal property unless you have authorized it.

If you have chosen our In-Home Delivery service, our delivery personnel will bring your new furniture into your home to the room of your choice completely assembled with the exception of certain items that are marked as Customer Assembly Required.

Please note: Our other delivery options do not include this service and not all products can be assembled by Homemakers.

No, due to liability issues drivers cannot move your existing furniture. This must be done prior to delivery.

We don't provide this service. However, we will remove your old mattress and box spring/foundation if we are delivering a new set and you have chosen the option prior to checkout. Ask our sales specialists for more details.

Please note: Our delivery personnel reserve the right to refuse mattress removal if the mattress is determined to be unsanitary.

For the protection of your home and the safety of our employees, our delivery personnel are required to wear shoes without shoe coverings at all times.

We require someone over the age of 18 to be present at the time of delivery. If nobody is present, we will contact you to arrange a new delivery date.

Please contact us as soon as possible to change your delivery date.

Please note: we require at least three days notice to reschedule as furniture will be prepped and loaded after that time.

Before placing an order, it’s crucial to measure the dimensions of the room, as well as any doorways, stairways, hallways, and other access points, to ensure that the furniture will fit. Tips for a Successful Delivery

Please note: In some difficult situations, you may be asked to sign a waiver releasing the delivery personnel from responsibility for any damages to merchandise and/or property.